Privacy Policy
This Privacy Policy explains how Nairobibet.co.ke ("we," "our," or "us") collects, uses, and protects your personal information when you use our Nairobi-based jackpot prediction service.
1. Introduction and Scope
Welcome to Nairobibet.co.ke, Nairobi's premier jackpot prediction service. We are committed to protecting your privacy and being transparent about how we collect and use your personal information. This Privacy Policy applies to all users of our services, including our website and SMS prediction delivery system.
Service Description
We provide statistical analysis and predictions for SportPesa Mega Jackpot and Betika Jackpot games. Our service is delivered via SMS after MPESA payment of KSh 69 per jackpot period. We are based in Nairobi, Kenya, and operate in compliance with Kenyan data protection regulations.
2. Information We Collect
MPESA Payment Information
When you make a payment via MPESA to Till Number 9734997, we automatically receive and process the following information from the MPESA transaction:
- Your mobile phone number
- Transaction amount (KSh 69)
- Transaction timestamp
- MPESA transaction ID
Note: We do not receive or store your MPESA PIN or any other MPESA account credentials. All payment processing is handled securely by MPESA's systems.
Website Usage Information
When you visit our website, we may collect:
- IP address and device information
- Browser type and version
- Pages visited and time spent on pages
- Referring website or search terms
Communication Information
When you contact us via WhatsApp (+254718981122) or other channels, we may collect:
- Your contact information
- Content of your messages
- Records of our correspondence
3. How We Use Your Information
| Purpose | Information Used | Legal Basis |
|---|---|---|
| SMS Delivery | Phone number from MPESA transaction | Contractual necessity to provide paid service |
| Payment Verification | MPESA transaction details | Contractual necessity and legal compliance |
| Customer Support | Contact information and query details | Legitimate interest in providing support |
| Service Improvement | Aggregated, anonymized usage data | Legitimate interest in service enhancement |
| Legal Compliance | Transaction records as required by law | Legal obligation under Kenyan regulations |
Automatic SMS Delivery System
Our system automatically sends jackpot predictions via SMS to the phone number detected from your MPESA payment. This process is fully automated and ensures immediate delivery of the service you've paid for. No manual phone number entry is required from you.
4. Data Storage and Security
Storage Location
All personal data is stored on secure servers located within Kenya. We do not transfer your personal data outside of Kenya unless required by applicable law.
Retention Periods
We retain different types of information for different periods:
- MPESA Transaction Records: 7 years (as required by Kenyan tax and financial regulations)
- SMS Delivery Logs: 90 days for operational purposes
- Customer Support Correspondence: 2 years for service quality purposes
- Website Analytics Data: 26 months in anonymized form
Security Measures
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and updates
- Limited access to personal data on a need-to-know basis
- Secure disposal of data that is no longer needed
5. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:
Service Providers
We may share information with trusted service providers who assist us in operating our service, such as:
- SMS gateway providers (for delivering predictions)
- Hosting and infrastructure providers
- Customer support platforms
All service providers are contractually obligated to protect your information and use it only for the services they provide to us.
Legal Requirements
We may disclose your information if required to do so by law or in response to:
- Valid legal process (subpoena, court order)
- Requests from Kenyan government authorities
- Investigations of potential violations of our Terms of Service
- Protection of our rights, property, or safety
6. Your Rights and Choices
As a user of our service based in Kenya, you have certain rights regarding your personal information:
Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or incomplete.
Opting Out of SMS
If you no longer wish to receive SMS predictions from us, you can opt out by:
- Replying "STOP" to any of our SMS messages
- Contacting us via WhatsApp at +254718981122
- Simply not making additional KSh 69 payments for future jackpots
Note: Opting out of SMS will not affect jackpot predictions you have already paid for and are entitled to receive.
Data Portability and Deletion
You may request a copy of your data in a structured format or request deletion of your personal information, subject to legal limitations and our legitimate business needs.
Exercising Your Rights
To exercise any of these rights, please contact us via WhatsApp at +254718981122. We will respond to your request within 30 days as required by Kenyan data protection principles.
7. Special Considerations for Nairobi Users
Local Service Operation
As a Nairobi-based service, we operate in compliance with local regulations and cultural norms. Our data practices are designed to respect the privacy expectations of Nairobi residents while providing our paid prediction service.
MPESA-Centric Service Model
Our service is built around MPESA, which is the preferred payment method in Nairobi. The phone number collection from MPESA transactions is essential to our automated SMS delivery system and is a standard practice for MPESA-based services in Kenya.
Age Restrictions
Our service is strictly for individuals aged 18 years and older. We do not knowingly collect personal information from minors. If we become aware that we have collected personal information from someone under 18, we will take steps to delete that information.
8. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to:
- Analyze website traffic and usage patterns
- Remember user preferences
- Improve website performance
- Serve relevant advertisements (through third-party ad networks)
You can control cookies through your browser settings. However, disabling cookies may affect your experience on our website.
Third-Party Advertising
We display advertisements on our website to generate revenue. These ads may use cookies to serve relevant content based on your browsing behavior. We do not share personal information with advertisers, but they may collect anonymous data about your interactions with their ads.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy.
For significant changes that affect how we handle your personal information, we will make reasonable efforts to notify you through our website or other communication channels.
We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.
10. Contact Information
If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:
Nairobibet.co.ke Privacy Officer
WhatsApp: +254718981122
Email: privacy@nairobibet.co.ke
Address: Nairobi, Kenya
Hours: Monday-Saturday, 8 AM - 8 PM EAT
We are committed to working with you to resolve any concerns about your privacy and our collection or use of your personal information.
11. Related Policies
This Privacy Policy should be read together with our other legal policies:
- Terms of Service - Governing terms for using our prediction service
- Disclaimer - Important limitations and warnings about our service
- Responsible Gambling Policy - Guidelines for safe betting practices
By using our service and providing your information, you acknowledge that you have read and understood this Privacy Policy.